Client Services Administrator

Role overview

We have a new opportunity for a Client Services Administrator to join our team of Account Managers here at Stephen Austin. Working alongside our busy team you will be responsible for client admin as well as providing a broad range of proactive support to the Commercial Director and Client Service Team, ensuring exceptional client satisfaction and accurate work. This is a fantastic opportunity for someone hoping to develop and one day grow into an Account Manager.

Benefits

  • Competitive salary
  • Childcare and cycle to work scheme
  • Free secure car parking
  • Pathways for development
  • Friendly and fun team environment
  • Central Hertford location with transport links nearby
  • 26 days annual leave plus bank holidays
  • Staff recognition scheme.

Responsibilities

  • Support Account Managers in the production of client presentations, review documentation and regular/adhoc reports
  • Liaising with clients and suppliers to answer queries and escalating where appropriate
  • Communicate professionally and effectively with clients, assisting in the delivery of quality to clients
  • Contribute ideas to the development of Client Services through involvement in meetings and 1:1 reviews
  • Produce and circulate production reports, proof lists and any other internal company reports as required
  • Process proofs and advances for despatch to client
  • Ensure close collaboration with colleagues across multiple departments to maximise efficiency and accuracy in the delivery of the final product
  • Support continuous improvement initiatives of processes and procedures to maximise efficiency and quality within Client Service
  • Manage stock reports and proactively support procurement activity, ensuring that we have materials required to meet production time scales
  • Reception cover for the Client Services department during holidays and lunch times
  • Supporting cover for Account Managers in their Absence.

Person specification

  • IT Literacy including Microsoft PowerPoint, Word, and Outlook. Intermediate Excel would be advantageous
  • Excellent communication both written and verbal
  • Ability to multi task and work well under pressure
  • Works well using own initiative
  • Self motivated, confident and enthusiastic to learn and develop further
  • Office administration experience
  • Exemplary customer service skills.

Job Type: Permanent

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